Frequently Asked
Questions

The minimum age to play at 7v7v Casino is 21 years old, in accordance with Philippine gaming law and PAGCOR regulations. This is strictly enforced — all players must verify their age during the KYC process by submitting a valid government-issued ID. Any account found to belong to a player under 21 will be immediately suspended and reported to PAGCOR. There are no exceptions to this rule.

To verify your identity at 7v7v Casino, you'll need to submit one of the following valid Philippine government-issued IDs:

• PhilSys National ID
• Philippine Passport
• Driver's License (LTO)
• SSS / GSIS ID
• Voter's ID
• PRC Professional ID

You may also be asked to submit a selfie holding your ID and proof of address (such as a utility bill or bank statement dated within the last 3 months). KYC verification is typically completed within 24 hours on business days.

No. Each player is permitted to hold only one 7v7v Casino account. Creating multiple accounts is a violation of 7v7v's Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset function or contact 7v7v support at [email protected] for assistance.

To reset your 7v7v Casino password, click the "Forgot Password" link on the login page. Enter the email address associated with your account and 7v7v will send you a password reset link. Check your inbox (and spam folder) for the email. The reset link is valid for 30 minutes. If you don't receive the email or continue to have trouble accessing your account, contact our 24/7 support team at [email protected].

7v7v Casino accepts the following payment methods for Filipino players:

• E-wallets: GCash, PayMaya / Maya
• Bank transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit cards issued by Philippine banks

All transactions are processed in Philippine Peso (₱). Please note that credit card deposits and cryptocurrency are not accepted at 7v7v Casino in compliance with Philippine regulations.

GCash deposits at 7v7v Casino are processed instantly — your balance is typically updated within seconds of completing the transaction in your GCash app. If your deposit hasn't reflected after 5 minutes, please check that the transaction was successful in your GCash transaction history, then contact 7v7v support with your transaction reference number for assistance.

The minimum deposit at 7v7v Casino is ₱100 for GCash and PayMaya transactions. For bank transfers, the minimum deposit is ₱500. These low minimums make 7v7v accessible to Filipino players of all budgets — whether you're a casual player in Quezon City or a regular high-stakes player in Makati.

7v7v Casino does not charge any fees for deposits. However, your payment provider (GCash, your bank, etc.) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider for their current fee schedule. Any fees charged by third-party payment providers are outside of 7v7v's control and are not reimbursable.

To withdraw from your 7v7v account, log in and navigate to the Cashier or Wallet section. Select "Withdraw," choose your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount you wish to withdraw, and confirm the request. Make sure your account is fully verified (KYC complete) before submitting a withdrawal — unverified accounts cannot process withdrawals. You can only withdraw to a payment method registered in your own name.

Withdrawal processing times at 7v7v Casino depend on your chosen method:

• GCash / PayMaya: Typically within 15–60 minutes after approval
• Bank transfer (BPI, BDO, Metrobank, etc.): 1–3 business days

All withdrawal requests are reviewed by 7v7v's finance team within 24 hours. Requests submitted on weekends or Philippine public holidays may take slightly longer. If your withdrawal has not arrived within the expected timeframe, contact support at [email protected] with your withdrawal reference number.

The minimum withdrawal at 7v7v Casino is ₱200 for GCash and Maya, and ₱500 for bank transfers. Maximum withdrawal limits vary by account tier and verification status. Standard verified accounts can withdraw up to ₱50,000 per day via GCash or Maya. Higher limits are available for VIP players — contact 7v7v support for details on upgrading your account tier.

Common reasons a 7v7v withdrawal may be rejected include:

• KYC verification is incomplete or documents have expired
• The withdrawal amount exceeds your available balance after pending bonus wagering requirements
• The withdrawal destination account name does not match your registered 7v7v account name
• Suspected fraudulent or unusual account activity requiring review
• Active bonus funds that have not yet met the minimum wagering requirement

If your withdrawal was rejected, you will receive an email from 7v7v explaining the reason. You can also contact our support team at [email protected] for clarification and next steps.

7v7v Casino offers a wide variety of games designed to suit every type of Filipino player:

• Teen Patti 20-20 — the popular South Asian card game with a fast-paced 20-20 format
• Money Coming — an exciting multiplier-style game with big win potential
• Bingo — classic and themed bingo rooms with real-time draws
• Slots — hundreds of slot titles from leading game providers
• Live Casino — live dealer baccarat, roulette, blackjack, and more

New games are added to 7v7v regularly, so there's always something fresh to try.

Yes. All games at 7v7v Casino use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or draw. 7v7v's games are sourced from reputable, internationally certified game providers and are regularly audited for fairness. The platform operates under PAGCOR oversight, which requires compliance with strict technical standards for game integrity.

Absolutely. 7v7v Casino is fully optimized for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download required. The mobile interface is designed for smooth gameplay on smaller screens, with touch-friendly controls and fast loading times even on standard Philippine mobile data connections. For the best experience, we recommend using a stable WiFi or LTE connection.

Teen Patti 20-20 is a fast-paced variation of the classic Teen Patti card game, popular across South and Southeast Asia including the Philippines. In the 20-20 format, both the player and dealer are dealt 20 cards each, and the goal is to form the best possible hand combinations. It's easy to learn, quick to play, and offers exciting win potential. Visit the Teen Patti 20-20 page on 7v7v for a full game guide and to start playing.

7v7v Casino offers a generous welcome bonus for new Filipino players upon completing registration and making their first deposit. The welcome package includes a deposit match bonus and free spins on selected slot games. Specific bonus amounts and terms are displayed on the 7v7v promotions page and may vary over time. Always read the full bonus terms and conditions before claiming any offer to understand wagering requirements and eligible games.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before it can be converted to withdrawable cash. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets using that bonus before you can withdraw the winnings. At 7v7v, wagering requirements vary by promotion — always check the specific terms of each bonus offer. Not all games contribute equally to wagering requirements; slots typically contribute 100% while table games may contribute less.

Yes. 7v7v Casino regularly runs promotions for existing players, including reload bonuses, cashback offers, free spins on new game releases, and special event promotions tied to Philippine holidays and major sporting events like PBA, NBA, and boxing. VIP players enjoy exclusive promotions, higher limits, and dedicated account management. Check the 7v7v promotions page regularly or opt in to email notifications to stay updated on the latest offers.

No. Bonus funds at 7v7v Casino cannot be withdrawn directly — they must first meet the applicable wagering requirements before any winnings derived from bonus play become withdrawable. Your real-money balance and bonus balance are tracked separately in your 7v7v account. Real-money funds that were not part of a bonus offer can be withdrawn at any time, subject to the standard withdrawal minimums and verification requirements.

7v7v Casino provides a comprehensive set of responsible gaming tools to help players stay in control:

• Deposit limits — set daily, weekly, or monthly caps on how much you can deposit
• Loss limits — define the maximum amount you're willing to lose in a given period
• Session time reminders — receive alerts after a set duration of play
• Cooling-off periods — take a temporary break of 24 hours up to 30 days
• Self-exclusion — close your account for 6 months up to permanently
• Reality check — view a summary of your session activity at regular intervals

All tools are accessible from your account settings. For more details, visit the Responsible Gaming page.

To self-exclude from 7v7v Casino, log in to your account, go to Account Settings, and select the Responsible Gaming section. Choose "Self-Exclusion" and select your preferred exclusion period (6 months, 1 year, 3 years, 5 years, or permanent). Confirm your request — the exclusion takes effect immediately and cannot be reversed during the chosen period. 7v7v also submits self-excluded players to PAGCOR's national self-exclusion registry. If you need help activating self-exclusion, contact our support team at [email protected] any time.

If you feel that gambling is negatively affecting your life, please reach out for help immediately. At 7v7v Casino, our responsible gaming support specialists are available 24/7 at [email protected]. We can help you activate self-exclusion, set limits, or simply talk through your options without judgment. Remember: Gambling is addictive. Know when to stop. Taking the first step to ask for help is a sign of strength, not weakness. You can also visit our dedicated Responsible Gaming page for a full list of tools and guidance.